It’s been my observation and personal experience that, as a matter of course, Ring Doorbell Pro owners utilizing existing chime functionality must eventually disable that feature anyway in order to temporarily restore normal operation once the internal battery reaches the point in which it can no longer sustain device operation upon closing the input voltage circuit. Whether that’s software or hardware, I don’t care as long as it’s fixed. This should be a hot-swap program so the customer is not expected to go without a doorbell. Countless Ring Video doorbell Pros have failed to work as intended due to a faulty internal battery.
How Ring could have solved this issue with better design choices: They could have made the battery/capacitor a replaceable cartridge. As per the title, "what you need to know". At bare minimum, if not done voluntarily, make the program a “thing”, that’s fulfilled upon customer request without ANY of the prerequisite theatrics currently imposed upon customers trying to exorcise Ring’s warranty, whereas two or more Ring chimes are provided free of charge along with the recommendation to set the app’s Doorbell Kit Settings-> Doorbell Type to “None”, then place the customer on a waiting list for swapping the legacy Pro with the aforementioned refactored model upon release.
After all, at least for me, the very reasonable expectation was, as with literally EVERTHING else hard wired to house voltage, it would operate in perpetuity barring the failure of a serviceable component or non-serviceable component which is NOT DESIGNED TO WEAR OUT or as volatile as a battery. They should again show us the firmware version number and not hide it. The Ring Doorbell Pro, despite being hard wired to the home's power, does in fact depend on its own, non-serviceable, internal battery to function and when the battery inevitably dies (~ 365 days), everything you paid so much for it to do will stop working, reducing it to, at best, a very expensive version of the standard doorbell it replaced. You need to add the apparent (https://www.reddit.com/r/ringdoorbell/comments/8ptmoz/ring_pro_stopped_ringing_machanical_chimes/e1q6n9x/ ) new "Im only a doorbell between X and Y temperatures" to this list.. Additionally, I have been tweeting these threads to every tech journalist I can find who has ever done a review of a Ring device. I plugged it in to a computer and then it finally powered on. Did you get an email from them saying that was one they were going to replace? They should state in their literature that there is a battery with a limited lifespan and explain the swap program outlined in 2.
IMO, Ring should refactor the design to completely remove existing chime operation functionality, dedicating input voltage as the device’s sole power source, and bundle a couple of their Ring chimes to compensate for sacrificing the existing chime’s functionality. Sometimes it would ring the indoor chime and then shut off. New comments cannot be posted and votes cannot be cast, More posts from the ringdoorbell community, Press J to jump to the feed. It relies on the battery for that. The symptoms of this is usually a completely dead unit that will not respond to power or a unit that reboots unexpectedly, although there can be many other symptoms.
I for one will NEVER have a doorbell on my house that cannot ring an interior chime without being connected to the internet. The scope was limited to state of things as they presently exist.
EDIT: Added #5 above, that will always be on my list of demands. Thank you for reading and please contribute by sharing via comments anything you feel might serve to assist in furthering the stated goals of this post. Regardless of how Ring goes about it, they must eliminate dependency upon non-serviceable and egregiously volatile components which deliberately unduly limit operational longevity and by their very natures unequivocally prevent the device from operating in perpetuity or at least so long as components lacking such volatility continue normal operation and all other aspects persist in states which maintain homeostasis. I have heard that you may need to leave it plugged in for up to 24 hours. Which baffles me. RELATED: How to Install and Set Up the Ring Video Doorbell The efficacy of that treatment is completely dependent on the rate at which the battery’s degradation continues. If standard super capacitors can keep a dash camera running for the 10 seconds it requires to flush the last file cached into an SD card then the fact that Nest couldn't find a way around it tells me a lot about basic IoT company engineers.... 0.5 seconds is all it takes to ring the chime, keeping it powered during that period is trivial without batteries of any kind. https://www.reddit.com/r/ringdoorbell/comments/8ptmoz/ring_pro_stopped_ringing_machanical_chimes/e1q6n9x/, https://www.reddit.com/r/ringdoorbell/comments/8supnz/what_you_need_to_know_about_the_ring_doorbell_pro/. There is a secret cover on the Ring Doorbell PRO on the left hand side where you can plug in a Micro USB cable and try charging the unit until it powers on and then it should work when you install it. Personally, I do not see the inclusion of a battery as a bad thing.
I decided to get a more powerful transformer and when I started installing it, I had to run some errands and the doorbell was without power for about 2 hours. Support should immediately stop making us jump through a 1000 hoops for a problem that is so easy to diagnose. We have a right to know when a device WE OWN is updated! If your Ring device is not keeping charged while hardwired, then more than likely this is due to other environmental factors such as the outside temperature or too many motion events … The prior post was an attempt to educate existing and potential Ring Doorbell Pro customers, along the lines of an FAQ.
Can’t be doing this every year... All indications suggest the dependency of the current iteration of these devices upon its battery eventually requires disabling the existing house chimes in order temporarily preserve core functionality. Further, as a demonstration of good will, Ring should voluntarily provide two (2) of their Ring chimes, free of cost, to all existing Ring Doorbell Pro customers, along with an official recommendation to set the app’s Doorbell Kit Settings-> Doorbell Type to “None”, so as to mitigate battery stress and degradation thereby extending the device’s overall life span.
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I agree. Problems can arise, however, when a doorbell mechanism draws so much power that there's not enough left over to power your Ring Video Doorbell Pro.
I don't want to jump to conclusions because mine has been perfect from the moment it started up. When the Ring Pro is pressed, the Pro Power Kit outputs a short burst of voltage across the two pins which ding-dongs the bell. That is truly ridiculous! Those who did not have them had no doorbell on HALLOWEEN! I don't have a mechanical chime myself and I got in an electrician to wire up the pro straight to the main unit box with the exact voltage it required, i'll be keeping an eye on the readings in the app over the coming months! I was changing the transformer for my Ring Video Doorbell PRO because I was having power issues where the doorbell would freeze when someone rang it. This, on the other hand, is an explicit attempt to solicit expedited remediation by educating Ring as a company while hopefully inspiring motivation. When I installed everything, the doorbell would not power on. Additionally, the comments in my first post have swollen to the point in which I felt this topic would get lost shuffle. Hiding the firmware version is EVIL. They could have even gone with ZWave connected chime units at a minimal additional cost. They should offer a battery replacement swap program for the cost of the battery. Cookies help us deliver our Services.
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